FREQUENTLY ASKED QUESTIONS
Welcome to www.knobcouture.com. To ensure that you have the best experience while browsing our website, we provide the following FAQs, which are designed to answer common questions and concerns you may have. Please review the following before contacting customer service.
- FAQs
1.1 How do I order products?
You can complete an order by browsing products on our website, adding them to your shopping cart, and then following the checkout process. Before confirming your order, please ensure that you provide accurate shipping address and payment information.
1.2 How long does it take to receive your item?
It usually takes 1-3 business days to process an order, and the delivery time depends on your geographical location and the shipping method you choose. You can see the estimated delivery time when placing an order.
1.3 How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your order in real time on the relevant courier service’s website.
1.4 How do I request a return or exchange?
If you are not satisfied with the product you purchased, you can request a return or exchange within 30 days of receiving the product. Please refer to our Returns and Exchanges Policy for details and steps.
1.5 What should I do if I receive damaged or wrong items?
If the item you received is damaged or does not match your order, please contact us as soon as possible by email at maincrowngo@knobcouture.com, providing your order number and relevant photos. We will process your replacement or return.
1.6 Can I adjust my order?
You can request to cancel or modify your order before it is processed. If your order has already been shipped, it may not be possible to modify it. Please contact us as soon as possible and we will do our best to assist you. - Customer Service
If you have other questions or need further assistance during use, please feel free to contact us at the following methods:
● Email: maincrowngo@knobcouture.com
Our customer service team will serve you wholeheartedly and respond to your inquiries as soon as possible.
Thank you for visiting www.knobcouture.com, we look forward to providing you with quality products and services!